We are a well-established, patient-focused dental practice in Halifax seeking a warm, organized and highly dependable Dental Administrator / Patient Care Coordinator to join our small team.

Our practice is focused on providing personalized, high-quality dental care in a friendly and professional environment. We are looking for someone who enjoys getting to know patients, takes pride in exceptional service, and is comfortable taking ownership of the administrative side of a dental practice while also assisting with clinical support responsibilities.

The position includes:

• Approximately 30 hours per week
• Patient scheduling and appointment coordination
• Answering telephone calls and communicating professionally with patients
• Managing patient accounts, payments and insurance submissions
• Preparing and following up on estimates and predeterminations
• Coordinating treatment appointments and helping patients understand their treatment plans
• Maintaining an organized and productive schedule
• General dental office administration and correspondence
• Working with Abeldent dental software
• Assisting with the preparation and entry of clear, accurate clinical notes
• Helping maintain appropriate infection prevention and control protocols including sterilization, operatory turnover, and maintaining a clean, organized and compliant clinical environment

Our ideal candidate:

• Has previous dental administrative/reception experience
• Has a good understanding of dental terminology and clinical procedures
• Is comfortable documenting clinical information accurately
• Has a good understanding of dental infection prevention and control (IPAC) procedures
• Holds current First Aid/CPR certification
• Has current WHMIS training/certification
• Is personable, professional and confident communicating with patients
• Has excellent organizational skills and attention to detail
• Is comfortable discussing treatment, fees and insurance with patients
• Is dependable and able to work independently
• Has strong computer skills
• Is proactive and able to anticipate what needs to be done
• Enjoys working in a smaller, patient-centred practice

Experience with ABELDent is an asset, but we are happy to train an excellent candidate who has experience with another dental practice-management system. Previous dental assisting experience is also considered an asset.

To apply, please provide:

• A current résumé
• A handwritten cover letter (not typed) explaining your dental experience, why you are interested in this position, and what you feel you could bring to our practice
• A copy of your current First Aid/CPR certification
• A copy of your current WHMIS training/certification

We are looking for someone who would like to become an important and valued part of our practice and build long-term relationships with our patients.