🦷 Experienced Dental Administrator Available Fridays & Weekends – HRM

Hi everyone! I’m looking to pick up additional hours providing dental administrative coverage on Fridays and weekends throughout HRM.

I have 8+ years of dental administration experience, having been with my current dental office since 2018. I have also filled in at other dental practices over the years and am comfortable stepping into a new office, adapting to different workflows and policies, and working independently with minimal training.

I have extensive experience with Maxident and all aspects of managing a busy dental front desk, including:

• Managing busy, multi-provider dentist and hygiene schedules
• Patient booking, confirmations, recalls, reactivation and filling last-minute cancellations
• Treatment coordination and scheduling for restorative, endodontic, surgical, implant and other dental procedures
• Dental terminology, treatment plans, tooth numbering and dental procedure codes
• Electronic claims, direct billing, estimates, predeterminations and coordination of benefits
• Investigating rejected or unpaid claims, insurance limitations and coverage issues
• Extensive knowledge and experience with CDCP, First Canadian Health/NIHB, MSI, Income Assistance and Disability Support dental coverage
• Communicating directly with insurance providers and helping patients understand their benefits and out-of-pocket costs
• Accounts receivable, aging accounts, collections and following up on outstanding patient and insurance balances
• Processing payments, posting insurance payments and end-of-day reconciliation
• Referrals and specialist correspondence
• Managing cancellations and keeping dentist and hygiene schedules productive
• Answering high-volume phones, assessing dental concerns and appropriately scheduling urgent/emergency patients
• Confidently discussing treatment costs, outstanding balances and payment expectations with patients
• Handling sensitive or challenging patient situations calmly, professionally and respectfully
• Excellent patient service, communication and interpersonal skills
• Strong organization, attention to detail and ability to multitask in a fast-paced environment

I’m friendly, approachable and confident working with patients of all ages. Most importantly, I understand how important the administrative side of a dental practice is to keeping the entire day running smoothly. I’m comfortable taking initiative, problem-solving and jumping in wherever needed.

I’m primarily looking for Friday and/or weekend opportunities, whether you need occasional vacation/sick coverage, help during staffing shortages, or ongoing part-time administrative support.

📱 If your office could use an experienced Dental Administrator, please text me at 902-225-7918 with your name, office information and the type of coverage you’re looking for.

Thank you! 🦷