Scotia Dental is proud to be an active member of the Halifax community, striving to deliver exceptional oral health care for individuals and families. Our team is committed to clinical excellence by providing comprehensive dentistry and a positive patient experience. Currently, we are recruiting for an Administrative Assistant, specializing in accounts receivable management and dental insurance, to join our busy downtown clinic. This role is ideal for a candidate who thrives in a fast-paced environment and is looking to join a dynamic administrative team. Located steps from the beautiful Halifax waterfront, we offer a collaborative, professional work environment and are excited to connect with qualified candidates.

Responsibilities:

• Manage incoming insurance payments and associated allocations to patient accounts accurately and according to established timelines.
• Follow-up on pending and overdue patient accounts to maintain accounts receivable metrics. Provide updates and reports to management on a regular basis.
• Act as a first point of contact, setting the tone for a positive patient experience. Manage front desk operations, with a focus on greeting visitors with professionalism and courtesy.
• Manage telephone inquiries and provide customer support through effective phone etiquette and prompt response to inquiries.
• Adhere to office financial policies and practices to facilitate timely and accurate processing of payments and insurance submissions.
• Support office functions by managing patient records, insurance information, and appointment reminders as needed. Maintain patient confidentiality and privacy at all times.
• Provide support to fellow administrative team member as needed.
• Maintain a clean and organized workspace to promote efficiency within the office environment.

Experience:

• Previous clerical or administrative experience in the insurance or dental field demonstrating reliability and professionalism is required. Candidates must have previous experience in dental/medical administration and/or accounts receivable.
• Experience and/or specialized training in accounting, particularly accounts receivable management would be a definite asset.
• Excellent communication skills with professional phone etiquette.
• Experience with Microsoft Office Suite (Word, Excel, Outlook). Strong computer skills with the ability to learn new software quickly.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously. Strong sense of urgency focused on prioritizing tasks effectively.

Schedule:

32-40 hours per week. Availability Monday to Saturday during clinic hours 8AM – 5PM Candidates must be legally eligible to work in Canada.

Scotia Dental is proud to offer our team members a competitive benefits package. Highlights include: paid parking and flexible health care benefits.

Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Practice Manager at 902-444-8550. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.